Step 1 of 10 0% fromEmail Header<p>Thank you for taking our survey.</p><p>Your individual report is compiled in the PDF attached.</p>Email Footer<p>Many thanks,</p><p> </p><p>Jermaine Edwards<br /><em>Your Customer Growth Guide</em></p>Instructions: Click/touch on the answer below that you feel is the most relevant. RelationshipHow many key strategic customer relationships do you have?0-45-78-1011+ Do you have a documented, active and regularly reviewed strategy for building trust with your customers?We don’t feel one is necessaryWe’ve considered it but not formallyIt’s developed but not documentedWe’ve got a fully developed trust building strategy Do you have a customer relationship assessment process?We don’t currently assess our relationshipsWe occasionally undertake surveysWe assess relationships only at key strategic timesWe have a regular and robust assessment process Do you have a key relationship with your customers?We don’t have key relationshipsWe have important but not key relationshipsWe mostly have key relationshipsAll our relationships are key and extremely vital ValueDo you receive consistent profitable growth from your customers each year?Not consistently year-on-yearEvery other yearEvery year without failConsistently each year they’ve been a customer How often do you collaborate as a business to improve the value to your customer?NeverAnnuallyQuarterlyMonthly How often does your customer proactively share honest feedback with you?NeverOnly when we ask themQuarterlyMonthly LoyaltyWhen have you and your customer met to review your shared mission?NeverOver 2 years agoWithin the last 1-2 yearsWithin the last year How often does your customer actively recommend your organisation to others?NeverOnly when we ask themAnnuallyThey continually recommend us Final DetailsOne final step before we send you your results. Name* First Name Email* Email Consent* Yes, I give consent to securely store my details, email me my report along with future relevant tips and tricks supporting my score. Note: We will never share your details with any third party. View our Privacy Policy. Overall Score results text for Column 1 - 0-40%<p>It shows you the three customer transformation triggers and where you score in <strong>Relationship</strong> health - <strong>Value</strong> impact and <strong>Loyalty</strong> anchors. You’ll learn more about that shortly.</p><p>Let’s talk about what your score means:</p><p>With a score <strong>below 40%</strong> that currently puts you as a <strong>Level 1 Adviser.</strong></p><p><strong>Description:</strong></p><p>You are managing the general account but this account is definitely at risk. There is a need to review all aspects of the account and ensure there are clear deliverables, relationships and steps in place that direct where you are going next with your client.</p>Overall Score results text for Column 2 - 40-62%<p>It shows you the three customer transformation triggers and where you score in <strong>Relationship</strong> health - <strong>Value</strong> impact and <strong>Loyalty</strong> anchors. You’ll learn more about that shortly.</p><p>Let’s talk about what your score means:</p><p>With your score between <strong>40 - 62%</strong> that currently places you as a <strong>Level 2 Adviser.</strong></p><p><strong>Description:</strong></p><p>You’re doing many different things right but you may be underperforming in key customer areas that will put you at risk of customer churn.</p>Overall Score results text for Column 3 - 63-84%<p>It shows you the three customer transformation triggers and where you score in <strong>Relationship</strong> health - <strong>Value</strong> impact and <strong>Loyalty</strong> anchors. You’ll learn more about that shortly.</p><p>Let’s talk about what your score means:</p><p>Today you scored between <strong>63-84%</strong> that makes you a <strong>Level 3 Adviser.</strong></p><p><strong>Description:</strong></p><p>You’re making good progress with your customer by growing perceived value and strong relationships. There is room for improvement in key delivery areas to ensure you’re being considered as their first choice.</p>Overall Score results text for Column 4 - 85-100%<p>It shows you the three customer transformation triggers and where you score in <strong>Relationship</strong> health - <strong>Value</strong> impact and <strong>Loyalty</strong> anchors. You’ll learn more about that shortly.</p><p>Let’s talk about what your score means:</p><p>You scored <strong>above 85%</strong> that secures you as a <strong>Level 4 Adviser.</strong></p><p><strong>Description:</strong></p><p>You’re doing a good job. This is the perfect time to dig a little deeper. You have an active relationship with your customer of both mutual respect and understanding of each others value. There will be future value opportunities you can tap into to deepen and accelerate growth with your customer.</p>Call to Action for Everyone<p>As well as receiving a copy of your complied report from this assessment, shortly afterwards we'll send you the <em><strong>7 Signals Assessment</strong></em> guide. This will further assist you to become the adviser your customer never wants to leave.</p><p>If you don’t see our email in the next 5 minutes, please contact us at <strong><a href="mailto:support@jermaineedwards.com">support@jermaineedwards.com</a></strong>.</p>Call to Action for Column 1 - 0-40%Call to Action for Column 2 - 40-62%Call to Action for Column 3 - 63-84%Call to Action for Column 4 - 85-100%Question 1 results text for Column 1 - 0-40%Question 1 results text for Column 2 - 40-62%Question 1 results text for Column 3 - 63-84%Question 1 results text for Column 4 - 85-100%Question 2 results text for Column 1 - 0-40%Question 2 results text for Column 2 - 40-62%Question 2 results text for Column 3 - 63-84%Question 2 results text for Column 4 - 85-100%Question 3 results text for Column 1 - 0-40%Question 3 results text for Column 2 - 40-62%Question 3 results text for Column 3 - 63-84%Question 3 results text for Column 4 - 85-100%Question 1 %Question 2 %Question 3 %Topic 1 %Topic 2 %Topic 3 %Overall Total NumberThis will simply add up all questions and give a total number of points for all. Overall Current PercentageCreation note: Change "40" to the number of total points available in this quiz. Remember each question is worth a total of 4 points. E.g. Total of 6 questions is 4x6 = "24". Total of 8 questions is 4x8 = "32". etc This iframe contains the logic required to handle Ajax powered Gravity Forms.
